Returns & Refunds

• In case you request a return, we will contact the seller upon your request regarding product exchanges or return. We will arrange for the return ONLY IF approved by the seller. Applicable return charges will apply (Depends on the item's weight and the seller's return charges). • YallaBrand only guarantees defects caused by the shipping process. • YallaBrand does not guarantee the physical or technical condition of any used/refurbished items even if it did not match the seller's description. (We only guarantee new condition items). • In the case of receiving a physically damaged product(s) from the shipping company, the incident should be reported within 2 days starting from the delivery date (including regular and national holidays) to be able to take the proper action; Reporting past this period will not be valid. • When receiving your order from the local office, it is recommended to do a regular check on product(s) physical condition and all the components related, reporting any issue past leaving the office will not be valid. • Refunds are to be done through the same payment method you used, For example: if you pay online through your visa card the refund will be to the same card you paid with, If you paid in cash through a runner the refund will be in cash also though runner ( courier ). • Credit card refunds can take 5-10 business days to be reflected on your bank account. • in the case of loss or damage of all or part of a shipment, YallaBrand will guarantee you refund or reorder AFTER passing ( Exceeding ) the service level ( Which is from 8 to 21 business days from the day we receive the order to our US warehouse ). • The quality of items is not guaranteed by YallaBrand, We only guarantee to get you the same description mentioned by the seller.

Returns from our warehouse at the USA

• If your order is still at our US warehouse and you request a cancellation, we will check the returned availability from the seller side; we may return the product(s) from our warehouse if they aren't shipped. • Return fees might be applied (depends on the seller). • Only items from sellers based in the US can be returned (if the seller approves it).

Circumstances beyond Our Control

• YallaBrand is not liable for any loss or damage arising out of circumstances beyond YallaBrand control. These include but are not limited to: natural disasters or acts of God, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, or erasure of electronic or photographic images, data or recordings due to electrical or magnetic interference. • We deal with third-party domestic couriers that they are solely responsible for their brands and their employees. But we will keep on following up with them to make sure to provide you with the best quality.